A load's status isn't moving, the ETA looks stale, or a broker says their tracking link is dead. Most of these trace back to how geofences, ETA, and tracking links work — here's what's normal and what to check.
Arrival or departure isn't firing
Numeo sets status from the stop's geofence — a 1-mile radius around each stop.
- Arrival isn't confirmed the instant the truck rolls in. The truck has to stay inside the geofence for about 10 minutes first, so a drive-by doesn't trigger a false arrival. On the load, the "Geofence" countdown shows how long it's been sitting. If the truck just got there, give it the dwell.
- Nearby Stop Detection fires when the truck first enters the geofence; Departure fires after it leaves. If none of these move, check that live location is flowing — see A truck isn't reporting or is missing from the map.
You can always set a status by hand when you need to. Each change is recorded with how it happened — automatically from the geofence, on a schedule, or manually — so you can tell whether the board updated itself or someone touched it.
See Live tracking, ETA, and geofences for the full picture.
The ETA looks off
The ETA recalculates from the truck's live position, and it auto-recalcs when the truck deviates from the planned route. If it looks stale:
- Confirm live location is current — a stalled ELD feed means a stalled ETA.
- Give it a beat after a route change; the number catches up as fresh positions come in and tightens as the truck nears the stop.
A broker's tracking link is dead
Tracking links are tied to the load and expire on their own when the load is completed or cancelled — that's by design, so old links don't keep leaking location after the job's done.
- If the load is finished, the link is supposed to be dead. Generate a fresh link only for an active load.
- Each link is per load, so working several loads with one broker means several links. See Share a live tracking link with brokers.
Good to know
- Tracking and status detection run continuously in the background — there's nothing to refresh or re-arm per load.
- If status still won't move with a healthy ELD feed and the dwell met, support can look at the specific load.
Need a hand? Email support@numeo.ai or use the in-app Help option.