Invoicing pulls from the load, so most issues come down to the load data behind the invoice or the factoring connection in front of it. Here's what to check for the common ones.
Invoice data didn't come through on upload
If you uploaded an invoice and the data didn't get extracted the way you expected, the numbers on the invoice may not match the source document.
- Re-check the invoice against the load it was built from — the rate, stops, and reference numbers come from the load.
- If a value looks wrong or blank, correct it on the invoice before you send.
- Extracting data cleanly from uploaded invoices is an area we're actively improving, so if a specific upload won't parse, send it to support and we'll look.
An invoice number changed after an undo
If you undo or revert a change and notice the invoice number shifted, note the current number before you send or submit, so what the broker or your factoring company receives matches your records. Invoice-number stability on undo/revert is a known area under active work — flag any case to support with the load and the numbers you saw.
A factoring submission didn't go through
If you submitted an invoice to your factoring company and it didn't land:
- Confirm your factoring provider is still connected — check the Connect Factoring setup or Settings. See Connect your factoring company.
- Watch the invoice's status, filters, and notes on the factoring dashboard under Accounting → Factoring. See Factoring submission and tracking.
- Make sure the invoice itself is complete before submitting — a missing or mismatched value can hold up a submission.
Good to know
- Invoicing basics — create, export, and email an invoice from a completed load — are in Invoicing and getting paid.
- Chasing what's overdue is a separate flow — see Invoice ageing and follow-up.
Need a hand? Email support@numeo.ai or use the in-app Help option.