Getting started
- Getting started with Numeo OneBeginnerWhat Numeo One is — an AI TMS that runs booking to payments in one workspace — and the checklist to set it up.
- Add your MC and companyBeginnerEnter your MC number and let FMCSA autofill your company details. Run up to 5 companies from one account.
- Managing multiple companies (multi-MC)IntermediateRun more than one authority from a single Numeo One account — add up to five companies and filter loads by MC.
- Invite and manage your teamBeginnerInvite dispatchers to your workspace, choose what each can do, and set where your team's alerts are sent.
- Team roles and permissionsIntermediateGive each teammate the right access, keep sensitive areas like billing restricted, and set where your team's alerts land.
Importing loads
- Importing loads — the five sourcesBeginnerEvery load in Numeo One comes in through one of five sources. Here's what each is and when to use it.
- Rate confirmation email extractionIntermediateHow Numeo reads rate confirmations from your connected email, skips duplicates, and turns them into loads.
- RateCon deduplication and reprocessingPower userWhy the same rate confirmation won't create a duplicate load — the fingerprint, the 24-hour window, and how to reprocess.
- Upload or create a load manuallyBeginnerUpload a rate confirmation or file, or type a load in by hand when there's no email to read.
- Connect an external TMS (DITAT, QuickManage)Power userConnect DITAT or QuickManage, import trips and invoices by CSV or Excel, and sync loads onto your board.
- Connect DITATIntermediateBring loads from DITAT into Numeo One — import the trips or shipments CSV export, pull in invoices, and keep loads synced.
- Connect QuickManageIntermediateBring loads from QuickManage into Numeo One — import the Customers Excel export (auto-detected) and keep loads synced.
- Import Amazon Relay loadsIntermediateConnect Amazon Relay to bring your trips onto the Numeo One board and keep them synced.
- Bills of lading and load paperworkIntermediateWhere BOL and POD sit on a load, how Numeo flags missing paperwork, and how BOL weight feeds the Heavy Load Alert.
Tracking & ETA
- Connect your ELDBeginnerLink Samsara, Motive, AT ELD, or another supported ELD to pull in your trucks and drivers and turn on live tracking.
- Supported ELDs and connection typesIntermediateThe ELDs Numeo One works with — Samsara, Motive, and more — plus the two ways a connection gets set up.
- Live tracking, ETA, and geofencesIntermediateHow Numeo One tracks loads live, keeps ETA current with auto-recalc, and detects arrival and departure at each stop.
- Geofence arrival and departure detectionIntermediateHow the 1-mile stop geofence and the 10-minute arrival dwell let a load mark itself arrived and departed on its own.
- The live fleet mapBeginnerTrack every truck in real time at Fleet overview, and open a truck's detail drawer to log inspections, work orders, and more.
- Share a live tracking link with brokersIntermediateGenerate a secure, login-free tracking link so a broker can watch live location and ETA. It expires when the load completes.
Dispatch & scheduling
- Using the scheduler and dispatch boardIntermediateDrag and drop to assign trucks and drivers, with overlap suggestions and driver-status checks that keep bad assignments off the board.
- Assignment overlaps and driver availabilityPower userHow overlap confirmation, batch-applied suggestions, and driver-status blocks keep double-bookings and off-road drivers off the board.
- Driver and truck profilesIntermediateAdd and import drivers, pair up to 2 drivers per truck, read the CDL automatically, and keep each driver's status current.
- The ongoing loads boardBeginnerYour live board of running loads — filter by company or broker, read each load's status, and watch loads move from En Route to Completed.
- Load statuses explainedIntermediateWhat En Route, Arrived, and Completed mean, and how Numeo One sets each one — from the geofence, on a schedule, or by hand.
Driver communication
- Driver notifications over TelegramBeginnerSet up automatic driver alerts — arrival and departure, wakeup calls, idle, ELD offline, detention, and heavy load.
- Arrival, departure, and dwell alertsIntermediateTurn on nearby-stop, arrival, and departure detection plus idle, long-loading, long-unloading, and detention alerts on a load.
- Safety, speed, and equipment alertsIntermediateSet up Safety Events, Speed, Heavy Load, ELD Offline, Missing Paperwork, and Delay alerts — plus how Send Update modes work.
- Notification recipients and templatesIntermediateChoose who gets each alert — driver, dispatcher, broker, or a custom group — and edit the load-assignment message your driver sees.
- Load-assignment messages and the tracking linkIntermediateEdit the message your driver gets when you assign a load, pick the tracking link to include, and let it adapt to the load's stage.
Invoicing & factoring
- Invoicing and getting paidIntermediateCreate and send load invoices, track ageing, and submit to your factoring company for faster payment.
- Invoice ageing and follow-upIntermediateRead the ageing view, work the oldest unpaid invoices first, and let Numeo help draft accounting follow-ups on what's overdue.
- Connect your factoring companyBeginnerLink your factoring provider — RTS, Triumph, TAFS, WEX, and more — for automatic invoice submission and faster payment tracking.
- Factoring submission and trackingIntermediateSubmit invoices to your factor and follow them on the factoring dashboard — statuses, filters, and notes, all under Accounting.
Payroll, fuel & IFTA
- Driver and contractor payPower userRun driver and contractor payroll — statements, deductions, reimbursements, fuel and tolls, and IFTA.
- Fuel tracking and reconciliationIntermediateTrack fuel against the truck's GPS trail, reconcile fuel-card transactions like WEX, and catch out-of-route or over-priced stops.
- IFTA mileage and fuel reportsPower userGenerate IFTA from your ELD mileage and connected fuel data, and delete or regenerate a report when the numbers change.
Settings & integrations
- Plans, billing, and integrationsBeginnerHow per-truck plans work, managing your subscription in Stripe, and the tools you can connect to Numeo One.
- Manage your subscription and billingIntermediateChange your plan, adjust truck seats, update your card in the Stripe customer portal, and see how the free trial converts.
- The integrations directoryIntermediateBrowse everything you can connect to Numeo One — ELD, factoring, toll and fuel, trailer GPS, and TMS accounts — and what each turns on.
- Connect QuickBooksPower userSync your Numeo One accounting to QuickBooks Online. QuickBooks Desktop support is on the way.
Troubleshooting & FAQ
- Numeo One FAQBeginnerQuick answers on supported ELDs, plans and the free trial, the multi-company cap, whether you need an ELD, and how drivers get updates.
- A rate confirmation didn't create a loadPower userWhy a RateCon didn't become a load — a duplicate lock on the same file, a "not a rate confirmation" result, or a non-RC PDF — and how to fix it.
- A truck isn't reporting or is missing from the mapIntermediateA truck isn't on the fleet map or its Hours of Service is stale — check the ELD connection, the 30-second update cadence, and the ELD Offline Alert.
- Status or tracking isn't updatingIntermediateArrival or departure isn't firing, ETA looks off, or a broker's tracking link is dead — geofence dwell, ETA recalc, manual status, and expired links.
- Invoice and billing issuesIntermediateKnown invoicing snags — data not extracted on upload, an invoice number changing after an undo — plus factoring submission checks.