You forwarded a rate confirmation and no load showed up. Almost always it's one of three things: the same file was already handled, the attachment wasn't recognized as a rate confirmation, or it wasn't a rate confirmation at all. Here's how to tell which — and what to do.
First, check the board
Before anything else, look at your Ongoing Loads board for the load under the source Rate Confirmation. The most common reason a "missing" load isn't missing is that it already came through. If it's there, you're done.
It's a duplicate of one already handled
Numeo fingerprints each rate confirmation and skips duplicates so you don't get two copies of the same load. If the exact same rate confirmation file comes in again within a 24-hour window, Numeo treats it as the one it already handled and doesn't create a second load.
What to do:
- If the load is already on the board, no action needed — this is the system working.
- If the load's details changed, update the existing load instead of resending the same file.
- If you genuinely need the file re-read, wait out the 24-hour window or reach out to support so it doesn't collide with the earlier copy.
See Rate confirmation email extraction for how duplicate protection works.
It wasn't recognized as a rate confirmation
Numeo reads the attachment and decides whether it's a rate confirmation. If it comes back as "not a rate confirmation," no load is created — that's the guard that keeps random PDFs off your board.
What to do:
- Confirm the attachment is the actual RC, not a cover email, invoice, or unrelated document.
- If it really is a rate confirmation that wasn't picked up, bring it in with File Upload, or key the load in manually.
The email arrived somewhere Numeo isn't watching
Email extraction only reads rate confirmations from your connected inbox. If the RC landed on a different address or account, Numeo never saw it.
What to do:
- Forward it into the connected inbox, or
- Add it directly with File Upload.
Good to know
- One real rate confirmation makes one load — resending the same email won't stack duplicates, by design.
- When in doubt on a stuck RC, support can look at why a specific file didn't process.
Need a hand? Email support@numeo.ai or use the in-app Help option.