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Troubleshooting & FAQ

Power user

Troubleshooting

Quick fixes for the side panel, sign-in, your load board, and email in Numeo Spot — plus how to reach support.

4 min read

Most Spot hiccups clear up in a step or two. Find your symptom below and try the fix. Still stuck? Support contacts are at the bottom.

The side panel won't open, or there's no Numeo button

  • Make sure you're on a supported board. The full toolbar only shows on DAT and Truckstop.
  • Refresh the board tab. Spot auto-updates, so if a tab was open during an update, reloading it brings the new version in.
  • Confirm the extension is enabled and pinned. See Install Numeo Spot.
  • Confirm you're signed in. See Sign in and connect email.

No loads are showing on the board

  • Loads come from your active DAT or Truckstop search — run a search first.
  • Check your smart filters. Hiding Canada or Mexico, excluding states, a high Min Rate or Min RPM, or Hide duplicates can empty the board.
  • Refresh the board, or toggle Auto-refresh off and on.

Truckstop isn't responding

  • Some tabs are hidden on Truckstop by design — Load Radar and Recent are DAT-only, so not seeing them there is expected.
  • Refresh the Truckstop tab and confirm you're on main.truckstop.com.
  • If actions still don't fire, sign out and back in.

"Continue with Google" won't sign me in

Sign-in fails most often when the method doesn't match how the account was created:

  • Use the same method you signed up with. If you registered with email and password, sign in that way instead of a provider button — and vice versa. Google accounts use Continue with Google; Outlook accounts use Continue with Microsoft.
  • Account made in the mobile app? Those have no password yet. As Spot tells you: "This account was created via the mobile app and does not have a password. Use Google or Outlook sign-in below, or click 'Forgot Password?'" Pick Continue with Google or Continue with Microsoft, or use Forgot Password? to set one.

More detail in Sign in and connect email.

The side panel won't open in a browser other than Chrome

Spot is built for Chrome and uses Chrome's built-in side panel. Other browsers don't all support that side panel the same way, so it may not open. Use Google Chrome for the full experience.

My signature keeps reappearing, or the mileage looks off

  • Your signature is shared, not per-template. Spot keeps one signature/footer per user across all your email templates, so editing it in one place changes it everywhere — that's why an old signature seems to "come back." Update it once in the Templates signature editor. See Email templates and signature.
  • Mileage and RPM are calculated from the board. The numbers in your Copy Load block and emails come from the load's origin, destination, and deadhead. If one looks wrong, re-check the pickup, delivery, and deadhead on the board.

Need help?

If none of the above sorts it, reach us directly:

Tell us your browser, the board you're on (DAT or Truckstop), and what you were doing — it helps us fix it faster.

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