Most sign-in trouble comes down to using a different method than the one your account was created with. Here's how to match them up.
Use the method you signed up with
Spot's side-panel sign-in (heading "Login to your account.") takes an email and password, or one of two provider buttons:
- Continue with Google — for Google or Gmail accounts.
- Continue with Microsoft — for Outlook accounts.
If you registered through a provider, the email-and-password box won't work for you — use the matching button instead. If you registered with email and password, use the box, not a provider button.
"This account was created via the mobile app"
If you first signed up in the Numeo mobile app, your account may not have a password yet. Spot tells you directly:
This account was created via the mobile app and does not have a password. Use Google or Outlook sign-in below, or click 'Forgot Password?'
Two ways forward:
- Use Continue with Google or Continue with Microsoft — whichever matches your email.
- Or click Forgot Password? to set a password, then sign in with email and password.
Typing a password on a Google or Microsoft account?
An account created through Google or Microsoft doesn't have a password to type. Skip the password box and click the matching Continue with… button.
Still can't get in?
Reach support and tell us the email you're using and how you signed up:
- Email: support@numeo.ai
- WhatsApp: +1 206 569 4382
- Telegram: t.me/numeo_support
More on the first-time flow is in Sign in and connect email.