AI Dispatch does the legwork, but some loads need a person. When a negotiation gets tricky or you just want a second set of hands, you can pull a human dispatcher into the same chat — without leaving the conversation.
Ask for a human
You have two ways to bring someone in from the AI Dispatch chat:
- Tap "Request Human Dispatcher Support".
- Mention "@dispatcher" in your message to "Ask a human dispatcher."
Either one routes your load to a real dispatcher who picks up from where the AI left off.
How the queue works
Requests are handled in order. After you ask, you'll see "Your request is waiting in the queue." If you change your mind before someone picks it up, tap "Skip it" to pull the request back.
On a higher plan you get priority: "Upgrade to Platinum for priority access and skip the queue." See the pricing page for what's included.
Good to know
- Same thread. The human works inside your existing chat, so the load's context — the search, the cards, the market rate — is already there.
- You stay in the loop. Asking for help doesn't hand off control; you still see what happens and make the final call.
A bigger option: managed dispatch
If you want people on your freight all the time rather than case by case, Numeo also offers a managed Dispatch Plan — real dispatchers, 24/7. Learn more in Request a managed dispatch plan.
Next steps
Need help? Email support@numeo.ai or use the in-app Help option.