Getting started
- Download Numeo and sign inBeginnerInstall Numeo AI Dispatch from the App Store and sign in with an email code, Google, or Apple.
- Driver sign-in and joining a companyBeginnerSign in as a driver with your email and password, reset it if needed, or join a company from an invite.
- Complete onboarding and your profileBeginnerSet your role, MC/DOT, and equipment in the short setup wizard, then find your first load.
- Add your phone and MC/DOTBeginnerClear the contact gate so brokers can reach you before you bid or email on a load.
- Change the app languageBeginnerSwitch Numeo between its seven supported languages from your profile.
Finding & booking loads
- Search loads, anywhere to anywhereBeginnerRun origin-to-destination or open searches from your phone and read the load board.
- Sort and save loadsIntermediateSort the board by Recommended, rate per mile, or age, and bookmark loads to Saved Loads.
- Read the load detailsBeginnerRoute map, stops, market rate, the Tolls and Fuel calculator, and booking with Slide to Book.
- Check tolls and fuel costs on a loadIntermediateRun the per-load Tolls and Fuel calculator to see real toll and fuel cost before you book.
- Book or contact a broker from a loadBeginnerAct right from a load — Slide to Book, call or email the broker, ask for info, save, or share.
- Verify a broker with Broker InfoIntermediateRead FMCSA authority, DOT/MC, payment address, and factoring status on the Broker Info tab.
- Check broker safety and report fraudIntermediateRead FMCSA, factoring, and fraud-risk signals on a load, and report a suspicious broker.
- Search the Amazon load boardPower userGet the live Amazon load board on a Max or Platinum plan and watch freight refresh in real time.
AI Dispatch
- Ask Numeo AI to find and book loadsIntermediateUse the AI Dispatch chat to search, vet, and book loads by typing plain requests — and set how much it does on its own with Manual, Supervised, or Autonomous mode.
- AI Dispatch modes — Manual, Supervised, AutonomousIntermediateChoose how far the AI Dispatch agent goes on its own, from answering only to booking loads for you.
- Get human dispatcher supportPower userPull a real person into AI Dispatch when a load gets tricky, and skip the queue on a higher plan.
Voice dispatch
- Talk to Numeo by voiceIntermediateStart a hands-free voice session with Numeo, follow along with live captions, and mute or stop whenever you need.
- Voice languages and continuityPower userSwitch the conversation language mid-call and pick up whatever the voice session found right in your chat thread.
On the road (drivers)
- The driver dashboard and your active tripBeginnerYour dashboard shows the active trip, ETA, Start Navigation, and an action center — everything you need for the load you're on.
- Driver navigation and nearby servicesBeginnerUse the in-app map to get your bearings and find fuel, food, rest, or repair — turn-by-turn hands off to your phone's maps app.
- Accept a load from OpportunitiesBeginnerOpportunities is where offered loads land. Review the payout and route, then accept — the load goes to your dispatcher for approval.
- Read a driver load and your payoutIntermediateThe driver load screen shows equipment, your payout, route, hazmat, dispatcher notes, and the BOL and POD proof you need to capture.
- Scan and upload documents (BOL, POD, Rate Con)BeginnerUse the in-app scanner to capture BOL, POD, Rate Con, and receipts, then attach each one to the right stop on your load.
- Get paid early with Instant PayIntermediateLink a payout card and request early payment on your loads with Instant Pay, powered by Moov.
- Track fuel receipts and statementsPower userUpload fuel receipts, review your fuel expenses, and open your driver statements — expense tracking, not a live fuel-price board.
Mailbox & conversations
- Set up your mailbox and email brokersBeginnerGet a free Numeo email or connect your own Gmail or Outlook, then email brokers straight from a load.
- Manage conversations and invite a dispatcherIntermediateFollow every broker thread in Conversations, send bids and counters, and CC a dispatcher onto the deal.
- Send bids and counter offersIntermediateFrom a broker thread, send a bid, ask for the info you're missing, request the rate confirmation, and answer a broker's counter with your own.
- Customize your email templatesPower userEdit your info, bid, and broker email templates with variables, preview them, and add your signature so outreach goes out in a couple of taps.
Notifications, alerts & referrals
- Set up Load Radar alertsIntermediateCreate a radar that watches the boards for you and pings your phone, Telegram, or email the moment a matching load posts.
- Notifications and communityBeginnerTurn on push and radar alerts, choose where they land, and join other dispatchers in the Numeo community on Telegram.
- Invite friends and earn searchesBeginnerShare your invite link and both you and your friend get extra free load searches every day.
Account, plans & billing
- Plans and daily limitsBeginnerWhat you get free each day — load searches, AI messages, and toll checks — and what a paid plan adds.
- Manage your subscriptionBeginnerUpgrade, change, or cancel your plan through the secure Stripe checkout and Customer Portal.
- Manage your profile and accountIntermediateEdit your details, company and truck info, email connection and signature, and delete your account — all from the Profile hub.
- Sign in on desktop and manage devicesPower userScan a QR code to sign in to Numeo on the web, and review or remove the devices linked to your account.
- Request a managed dispatch planPower userHand your loads to real human dispatchers, 24/7, with the Dispatch Plan — and request a callback to get started.
Troubleshooting & FAQ
- Troubleshooting sign-in and account accessBeginnerFix the common sign-in snags — a code that won't arrive, a forgotten driver password, and the phone/MC-DOT gate before you can search.
- Fix voice session issuesIntermediateResolve the common voice snags — a session that won't connect, a phone call taking over, mic permission, and why a session ends when you leave the app.
- Keep the app updatedBeginnerUnderstand the two kinds of Numeo updates — the quick in-app restart and the required store update — and what to do for each.
- Numeo App FAQBeginnerQuick answers to the questions dispatchers ask most — MC numbers on emails, the Telegram community, prices in the app, and plan names.